上海中智项目外包咨询服务有限公司
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上海中智项目外包咨询服务有限公司隶属于中智上海的全资子公司,是一家面向广大客户提供项目外包、灵活用工服务的优质外包供应商。秉承了中智集团的“孕育扩展中国的智力服务业,使之成为未来的主导产业,由此推动中国经济的成长并深刻影响中国民众生活”这一共同使命。公司自成立发展至今,经与上千家各行业的企业成功合作,为这些企业在业务快速发展中提供业务帮助,其中全球500强企业占比超过50%,涉及制造业、金融业、化工业、医药业、奢侈品与消费品、进出口贸易等行业,并且与服务客户建立了良好的合作伙伴关系。公司以不懈追求卓越的精神,坚持传承与创新,积极探索企业发展的新方向、新路径,推动企业实现新发展,继续强化质量意识,加强质量管理,落实质量责任,提高服务质量,进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。

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广州市 | 不限 | 3年
12500-19000元
上班地点:居家办公(广州市内)薪资:税前10-15元/月,五险一金岗位概况:常驻广州,出差地点广东省内(除深圳),出差频率50~70%,非出差期间居家办公工作内容:1、负责公司医疗产品的安装调试和培训跟台工作;2、负责公司产品故障的报修响应、维修受理及付款催缴工作;3、定期拜访客户,了解产品使用状况,有意识的挖掘客户潜在的购买需求,并及时反馈;4、参与新产品上市后的使用跟台,收集产品使用信息与临床反馈意见,为产品的改进与持续优化提供有价值的建议;5、有计划的为客户开展产品巡检工作、集中培训工作,讲解产品功能、使用技巧和维护保养知识,让产品的性能优势得到充分发挥,提升客户的使用体验;6、为公司组织开展的各类学术活动、业务活动提供人员与技术支持,以主人翁精神参与每一次跨部门合作工作,出色的完成工作任务;7、负责渠道体系中技术人员的技术培训和日常带教工作。人员要求:1、大专及以上学历,医疗器械或生物医学工程专业;2、3年及以上医疗器械行业工作经验;3、医院设备科工作经验、内窥镜行业售后服务工作经验优先考虑;4、诚实、稳重、自信、具备主动服务意识,动手能力强;5、有较强的自学能力,能通过公司各项知识、技能的培训与考核,熟悉公司的规则制度和部门工作流程,并独立开展外勤服务工作;6、较好的团队合作精神,能以主人翁态度参与各类跨部门合作工作;7、抗压能力强,能适应较高频次的出差,有较强的自我约束和管理能力;8、具有一定的演讲和培训能力,能开展面向客户或其他合作伙伴的,与产品技术知识相关的中小型培训。  
越秀区 | 不限 | 2年
10000-10000元
Responsibilities:Sales Order Processing1. Process order fulfillment via e-mail, EDI and customer website;2. PO/Contract Review: Before order entry, review each customer contract / PO to make sure it is in line with SAP system setup and terms and conditions requested by company; apply for approvals for any special terms and conditions in order to make contract management in line with TE's policy and procedure.3. Acknowledge customer orders after receiving information from Material Department;4. Regular backlog review and overdue backlog clean up; Control customer liability and risk based on related agreement;5. Work with customer, sales team and finance department to resolve delinquent account receivable in order to ensure customer satisfaction with TE's services.6. Coordinate with internal parties to improve on time delivery performance till orders completed, focus on urgent parts and avoid extra cost;7. Regular backlog review and overdue backlog clean up; Control customer liability and risk based on related agreement;8. RMA/CR/DR/FOC handling and follow up;9. Establish new accounts based on customer supplied information, make customer survey to understand customer’s requirement.10. Work with customer, sales team and finance department to resolve delinquent account receivable in order to ensure customer satisfaction with TE's services.Complaint HandlingCoordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return, refund, replacement, customer claims, find other solution to avoid customer line down) in order to ensure customer satisfaction with TE's services;Deal with customer claim, work with related department to find the right way to close it.Customer Relationship Maintenance1. Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, e-mail;2. Work to gain knowledge of account requirements/special situations and apply to customer requirements;3. Participate in customer visits to TE facilities and customer locations;4. Represent the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues;Evaluate and accept customer special request.Internal CoordinationStrengthen relationships with Supply Chain (Materials), Field Sales, Finance, Logistics, Support Hubs, EDI, and other TE functions in order to get effective support from other departments and satisfy customer requirements. Learning Logistic/Finance/Commercial/Shipping knowledgeKnows Strategy well and work with sales team closely to meet BU target.Policy and ProcedureGet knowledge about and follow up company policy and order procedure to verify requests from customers, fields sales and other functions, and get proper approval for any exceptional cases in order to make fully compliance to the policy and procedure.Projects Follow UpPerform special functions as required by BU, participates in and supports sales team to manage special projects in order to team up with sales team to maintain customer satisfaction. Qualifications:1. Bachelor degree2. 2 years’ experience in order/delivery processing or commercial related area3. Computer skills including Data Entry and knowledge of Windows operating system is a must.4. MS Excel proficiency preferred.5. Knowledge of ERP system preferred.6. Good English skill in reading and writing  
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广州市:12333
越秀区:83364523
海珠区:84480422
荔湾区:81376063
天河区:87568311
白云区:26090299
黄埔区:82295406
番禺区:84645660
花都区:86969113
南沙区:34689078
从化区:87960843
增城区:82755650
开发区:82111294
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